Question 1

What if a listing isn't right for my business?

Accepted Answer

No problem. If you cancel within 7 days of your first payment, you'll get a full refund. After that, you can still cancel anytime—your listing stays live until the end of your billing period, but we don't offer partial refunds.

Question 2

Can I get a refund after the first week?

Accepted Answer

We only offer refunds during the first 7 days. After that, if you cancel, your listing remains active for the rest of the month you've paid for.

Question 3

How do I cancel my directory listing subscription?

Accepted Answer

You can cancel your directory listing subscription anytime from your business dashboard. Go to Settings, then Subscription, and click Cancel. Your listing will remain active until the end of your current billing period.

Question 4

Can I edit my listing after it's published?

Accepted Answer

Yes! You can edit your directory listing anytime at no extra cost. Update your hours, add photos, change your description - all changes take effect immediately.

Question 5

How do business posts work?

Accepted Answer

Business posts let you share updates, announcements, specials, and news with your subscribers. Each post can include up to 1,000 words, 5 images, and 1 YouTube video link. Regular posts stay permanently and allow comments. Limited-time announcements can be set to expire and have comments disabled. Every post is automatically emailed to all your subscribers.

Question 6

How does the subscriber system work?

Accepted Answer

Visitors to your listing can subscribe with one click. When they do, they receive an email notification every time you publish a new post. You build a direct line to customers who want to hear from you — no algorithms, no fighting for visibility. Your posts go straight to their inbox.

Question 7

How do recommendations work?

Accepted Answer

Customers can leave written recommendations on your listing. Recommendations appear publicly on your page, helping build trust with potential customers. You can reply to any recommendation directly from your dashboard — your responses show up alongside the original recommendation.

Question 8

How do the privacy controls work?

Accepted Answer

Directory listings include privacy toggles for phone number, email address, and street address. When you disable display for any of these, they won't appear on your public listing page or in search results. The city will still be shown even if you hide the street address.

Question 9

How are listings ordered in the directory?

Accepted Answer

Listings are ordered by community engagement — followers, recommendations, and activity — not by payment or posting date. Everyone pays the same $30/month regardless of position. New listings get a temporary visibility boost for their first two weeks, and active listings get a small boost when updated within the past week. There is no paid placement or advertising option.

Question 10

How do I get more visibility for my listing?

Accepted Answer

Focus on genuine community engagement: post regular updates, share useful content, encourage satisfied customers to follow and recommend you, and stay active with events and announcements. Visibility is earned through community connection, not advertising budget.

Simple Pricing

Be Seen by Locals for $30/Month

What You Get

Simple Setup, Local Reach

Made for Whidbey

Free Categories

Classified Ads

What's Included

Frequently Asked Questions